Refund policy

Return Policy

We strive to make sure that you are always happy with your new purchase at Plantatir, trading as Introvert Plants. However, it can happen that something is not entirely to your liking. That is why we would like to explain how our return policy works!

Returning plants and flowers

Unfortunately, it is not possible to return flowers and plants. Because we work with living products, we cannot guarantee that the quality will be maintained if these products are returned. We want our green friends to always remain in top condition!

Ordered something else? No problem!

Did you order another item, such as a pot, basket or accessory, and do you still want to return it? Of course you can! You have 14 days after delivery of the product to return your order. Make sure the item is unused and in its original condition, so that we can make someone else happy with it.

Delivery problems 

It can happen occasionally that something goes wrong during transport. Did your order arrive damaged or did you receive the wrong item? Please let us know as soon as possible! We will make sure you get a suitable solution, whether that is a replacement item or a refund. To do this, contact our customer service via contact@introvertplants.com and mention your order number and, if possible, a photo of the problem. We will make sure it is solved quickly!

How do you return an item?

To ensure your return goes smoothly, please follow the steps below:

  1. Carefully pack the items you want to return in the original packaging (or another sturdy box) and add a note with your order number. This way we know immediately that the return is from you.

  2. Take the package to your nearest post office and return it to us at the address below:
    Plantatir
    66 Paul Street
    London
    EC2A 4NA GB

Please note: These instructions are for closed packages only. If your order arrives in an open box or on a pallet, please contact us at contact@introvertplants.com for further instructions.


Returns Policy

  • Returns are only possible within 14 days of receiving your order, this does not apply to plants. 

  • The costs and risk of returning are for your own account, so make sure you pack the package well.

  • Please return the items in one shipment so that we can process your return quickly.

  • Please include a note with your order number in the return package so we can identify who the return is from.

  • We recommend using a shipping method with track & trace. Without a track & trace code, we unfortunately cannot start an investigation if the return shipment does not arrive.

  • Once we have received your return, we will refund the purchase amount to your account within 3 working days.

  • Did you receive a wrong or damaged item? Please contact us as soon as possible and we will solve it for you!

Refunds

Once your return package has arrived with us, we aim to process it as quickly as possible. You can expect this to happen within 1-2 business days. We understand that waiting for your refund can be frustrating, so we do our best to make this process as smooth as possible.

After your return has been processed, the refund amount will be credited back to the same payment method you used for the original purchase within 1-5 business days. This means that you will see the amount back in your account or in your payment app, depending on the payment method you chose.

Swap

Unfortunately, we do not currently offer the option to exchange items. Would you like a different variant or color? Then feel free to place a new order. Please note: if you have used a discount code, it cannot be applied again. But don't worry, we regularly have new promotions, so keep a close eye on our website!

Complaints? We are happy to help you!

Of course we want you to be happy with your purchase. Do you have a complaint or comment? Please send us an email at contact@introvertplants.com. Our team is ready to help you!